Operations • Business Analysis • Process Improvement
I combine a technical foundation with hands-on experience in operations, customer service, and team coordination to simplify processes, improve visibility, and help work move forward.
About
My background spans electronics and telecommunications engineering, postgraduate study in IT Business Analysis and Health Informatics, and professional experience across operations, customer service, and site supervision.
I enjoy understanding how work flows between people and systems, identifying where friction occurs, and turning that understanding into clearer processes, better documentation, and useful operational tools.
Experience
Interlinx Security Solutions
Coordinate day-to-day site operations, act as a first point of contact, investigate issues, escalate when required, and maintain accurate incident and operational documentation.
Shoppers Drug Mart
Supported customers with transactions, pricing, returns, loyalty inquiries, and service issues while maintaining accuracy and a calm, professional customer experience.
Media.net
Worked across technical, content, and publishing teams to coordinate dependencies and support timely execution in a fast-paced digital advertising environment.
Selected Work
Focused on process clarity, automation, and execution.
Excel / VBA Automation
Built an Excel/VBA workflow to reduce repetitive reporting steps by allowing a user to select a source file, import raw data into a standardized worksheet, and refresh PivotTable-based reporting.
Process Analysis Case Study
Created a generalized process map to show how information can move from commercial and project teams through order processing, operations, logistics, and final delivery.
Skills
Education
Postgraduate Studies
Canada
Bachelor’s Degree
India
Contact
I’m open to conversations around operations, business analysis, project coordination, and customer operations.